FEATURES
Advanced Telco CRM for Delivering Seamless Customer Engagement and Scalable Solutions
Transform your experience with our advanced Csmart CRM platform, designed to effortlessly handle a vast customer base. It empowers CSPs (Communication service providers) with solutions to optimize customer experience and operational productivity. Through seamless interactions, streamlined workflows, centralized control, and personalized marketing it is the catalyst for future customer engagement. Our Csmart CRM empowers telecom businesses to enhance service, boost productivity, and foster growth with precision.
Product Catalogue Management
Track your product portfolio, create versatile product bundles, gain control over product definitions and specifications, and update your catalogue effortlessly.
Account Management
Robust system for handling subscriber data in one place. Central control from lead to billing with security and compliance.
Order Management
Scalable and customizable order lifecycle tracking using advanced AI systems enhances customer satisfaction and reduces time-to-revenue. Supports complex order workflows and quick product launches.
Workflow Management
Configurable and customizable workflows. Streamlines data aggregation across organization and enables real-time reporting. Increases operational efficiency and service delivery speed.
Assignment Management
Auto-assigns tickets to relevant teams to ease the work for the customer care support unit. It tremendously enhances customer relationship management and reduces troubleshooting time.
Approval Management
Manages approval flows for various business processes. Role and hierarchy-based approvals for sales orders, tickets, dealers and more.
Notifications Management
Trigger notifications through multiple channels (SMS, Email, Push notifications, etc.). Supports mass notifications and AI-driven customization.
